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  • How do I get in touch or place an order?
    You may get in touch here or contact me directly at info@hautecakes.co. In your email, please indicate the: 1. Date & Time of your event; 2. Number of guests; 3. Venue; 4. Number of cake tiers (please see the FAQ below on the Cake Size & Servings); 5. Estimated budget - this is helpful & would speed up the process so that I can suggest a suitable design for your event; and 6. Any design inspiration (e.g. colour palette, personal or floral inspiration, etc.) I will respond to your query within 3 working days.
  • What is the ordering / design process?
    The ordering & design process is as follows: 1. Design / Consult If you would like to order a single tier cake for a celebration, you can send me ideas from my Instagram page or any other sources so that I can understand what you are looking for. The sky is the limit when it comes to sources really! I generally do not provide sketches for single tier cakes. If you would like to order a wedding cake or a multiple-tier / larger cake, you can get in touch here or email me, as well as book a Tasting & Consultation. Please feel free to send me any ideas or references for your design requirements as well. Note that while I can take inspiration from other cake artists' designs or cakes, I will not copy their design. If you like the design that has been done by another local baker, I prefer that you go directly to them. Most of my clients will come to me because they like my aesthetic, which is why I always attempt to infuse my work with my own signature style. 2. Taste - for wedding clients or multiple-tier / larger cakes only Please refer to the section below on Tasting below for more information. 3. Sketch - for wedding clients or multiple-tier / larger cakes only After the Tasting & Consultation, a detailed wedding proposal with a design sketch & price quote will be sent for your consideration & approval. A 50-75% deposit is required to confirm the order & book the date. It is recommended to book your wedding cake 3 - 12 months before your wedding. 4. Deliver We provide several delivery options - self collection (complimentary), flexible delivery or custom delivery. Please refer to the Delivery & Collection section below for more information. For wedding couples, it's now time to sit back, relax & enjoy your wedding while we get to work magic on your cake! Please provide the details of the best person for us to liaise with regarding logistics on your wedding day, to ensure the smoothest delivery experience. Delivery & setup is complimentary for orders above $1,500.
  • Is there a minimum order?
    The minimum order is $350 for the smallest cake size available (single tier of 6 inches diameter which serves 12 persons / dessert size servings).
  • What are the prices for your cakes?
    A guide to our starting prices is shown below: Please note that this table only serves as an initial guide & are based on the number of servings, not the number of tiers. There are also endless variations when it comes to the size / number of servings, style, colours, structure, decorative finishes & materials which will influence the price of a cake. In addition, please note that: The prices above are based on round cakes & the servings size table in the next FAQ below on sizing. Square cakes and double-barrel cakes (i.e. extra tall cakes) are also available - the prices for these cakes are generally 15-25% higher than for round cakes. The prices above are for cake design only & do not include additional items (e.g. cake toppers, delivery, cake stand rental, etc.) All my cakes are decorated with beautiful handcrafted sugar flowers or other edible decorations (e.g. wafer paper, rice paper, edible flowers, etc). I do not use fresh flowers to decorate my cakes as fresh flowers are laden with pesticides which are not food safe. Every cake is uniquely designed for each of my clients, who appreciate it as form of edible art that they cherish for the rest of their lives.
  • How do I determine the size of cake that I need?
    Your cake can be served either as dessert size or coffee size for your wedding or celebration: Dessert size (around 1 inch x 2 inches x 4 inches) is recommended if your cake is the only dessert that is going to be served. Coffee size (around 1 inch x 1 inch x 4 inches) is recommended if your cake will be served with other desserts as well. Our cake sizes are fully customisable, so feel free to drop me an email & I would be happy to suggest suitable options for your event. You can also refer to the following table as a rough guide to determine the size of cake that you will need:
  • How big is the size of 1 serving of cake?
    The standard sizes for cake servings are: Coffee size - A cake slice that is 4 - 4.5 inches tall, 1 inch wide and 1 inch deep. This serving size is recommended if your cake will be served along with other desserts. Dessert size - A cake slice that is 4 - 4.5 inches tall, 2 inches wide & 1 inch deep. This serving size is recommended if your cake is the only dessert that will be served.
  • How far in advance should I order my cake?
    The minimum lead time for cakes is as follows: 1. Customised Cakes (or orders below $300): Minimum 1 week or 5 business days. 2. Wedding Cakes (or orders above $300): Minimum 1 month. However, most clients will contact me between 3-12 months before their wedding or event, as it provides for the smoothest communication, creation & delivery process.
  • Do you provide other desserts besides cakes?
    Yes, we can also provides cupcakes & macarons, as an add-on to a cake order. Cupcakes - Prices range from $7 (buttercream floral) - $15 or more (buttercream or fondant with 3D decorations or sugar florals). The minimum order is 24 cupcakes. Macarons - The minimum order is 40 macarons. Prices start from $500 for a macaron tower.
  • What is included in the Tasting & Consultation?
    The Tasting & Consultation includes: A bespoke cake tasting box that includes 4 specially created mini-cakes that you can select from our Flavour Menu. The tasting box will be delivered to your specified address; and A Zoom or FaceTime video consultation with Bee, where you will discuss your design needs, colour palette, theme, mood board, floral ideas & any other requirements for your dream cake. After your consultation, a detailed proposal and quote for your cake, including design, flavours, dietary requirements or other special requests will be sent to you for your review & approval. The Tasting & Consultation is priced at $75. If you decide to confirm your bespoke wedding cake with us, the tasting session fee will be waived (applicable for confirmed orders above $1,500). Please note that all bookings must be made at least 5 business days in advance. The booking form allows you to schedule the Zoom consultation with Bee. Tasting boxes are prepared on a monthly basis; please check with Bee on the delivery date for your tasting box. Feel free to get in touch or +65-83228358 if you have any queries before booking.
  • Do I need to prepare anything for the Tasting & Consultation?
    Simply book online to select your date for the Zoom consultation, select up to 4 cake flavours for the tasting box & make payment. The tasting boxes are prepared on a monthly basis & will be delivered to your specified address. Please email me or +65-83228358 for the delivery date of your tasting box. For the Consultation, I encourage you to prepare anything that may inform the cake design - there is no limit. Some examples include mood boards, floral or wedding themes, visual inspiration, color palettes, words, mementos or personal stories.
  • Can I call or meet you to discuss my cake design?
    As a busy mother of young twins, I am generally unable to meet in person as I am currently home based. However I will be happy to meet you virtually via Whatsapp video or Zoom to discuss your order if is necessary. Most of my clients are happy to discuss their cake ideas & inspiration over Whatsapp.
  • How do we proceed after the tasting?
    After you have sampled the cake flavours & discussed the design for your cake, I will prepare a proposal and quote for your cake, including design sketch, flavours, dietary requirements or other special requests. The proposal & quote will be sent to you within 3-5 working days. Once you have decided on your cake design & are comfortable with the proposal & quote, a 50%-75% deposit is required to confirm your order & book the date. Please refer to the Pricing & Payment section of the FAQs for more details. *The above applies to all orders above $1,500 only.
  • Do you provide a cake sketch?
    A cake sketch will be provided together with a detailed proposal & price quote, for cake orders above $1,000. For other orders, I will liaise & discuss your desired design with you using sample / reference photos. Depending on the lead time I have for your cake, we can have up to two rounds of design revisions or refinements. This only applies for clients who have confirmed their cake order & placed their deposit.
  • Am I allowed to change the design of my cake?
    Depending on the lead time I have for your cake, we can have up to two rounds of design revisions or refinements. This only applies for clients who have confirmed their cake order & placed their deposit. Unfortunately I am unable to accept design changes for your cake with short notice (less than 1 month before the delivery date), as sugar flowers & other sugar elements require take time to create, prepare & dry beforehand.
  • If I have a specific design in mind, will you be able to replicate it exactly for my cake?"
    I love incorporating my clients' design ideas & inspirations as part of the design & consultation process of their dream cake. However please expect that there will be some variations from reference images, as all my cakes are uniquely handcrafted. Many of my clients will also come to me because they respect my artistic vision & they have faith that I will execute the most memorable cake for them!
  • I would like to have a very impressive and tall cake, but I don't need to feed that many people. How can I achieve this?"
    You can order 1-2 cake tiers in real cake, and the rest of the tiers in faux cake. The faux cake tiers will be decorated to match the rest of the cake. A cake that comprises of some faux tiers will generally 75% of the price of a cake that is all real, depending on the design. If you would like to have some faux tiers but you still need to feed a lot of guests, you can have 1 real cake tier (for the cake cutting ceremony) and the rest of the display cake can comprise of faux tiers. The guests will be served from sheet cakes provided by Haute Cakes in your selected flavour, which will be served by your caterers or serving staff.
  • I would like to have a specific number of tiers for my cake, but my event has more people than the recommended number of servings for the cake size. How can I ensure that all my guests can still enjoy a piece of cake?
    In addition to your display cake (which can comprise of real and/or faux tiers), you can also order sheet cakes provided by Haute Cakes in your selected flavour. The sheet cake slices will be served by your caterers or serving staff, so all your guests can enjoy a slice of cake. This option is recommended for very large weddings of at least 500 guests.
  • Do you offer tasting boxes to everyone?
    As this is a small-scale operation, I am only able to offer tasting boxes to wedding clients or larger orders.
  • What are your cake flavours?
    Our Flavour Menu can be viewed here. Our cakes are covered with Italian meringue buttercream or chocolate ganache, and are made with the finest ingredients including French butter, Valrhona & Callebaut chocolate, Maldon sea salt, and the freshest produce available. As this is a small-scale operation, cake flavours are limited. You can mix and match any cake & filling from the Flavour Menu if you prefer a different combination. Cupcakes - All flavours are available as cupcakes.
  • How can I sample your flavours?
    You are welcome to sample the cake flavours by purchasing a Tasting & Consultation package ($75 per couple), which comes with a Tasting Box of 4 mini-cakes of your selected flavours. Please note that tastings are only offered to wedding clients as I am home-based & only bake to order.
  • Am I allowed to change the flavour of my cake?
    Changes to the cake flavour are allowed up to 1 month before the date of the wedding or event. Depending on the baking schedule & the size of your cake, I may be able to accommodate a flavour change at a later date.
  • Are your cakes certified halal?
    No, unfortunately they are not.
  • Are your cakes sweet?
    Let's face it, cakes are made with sugar so they will always be sweet... plus a bit of sweetness tastes good as well! However our recipes have been developed to be significantly less sweet (around 20-50%) than most published recipes, so that they have the right balance that is not overpoweringly sweet & allows the flavours to shine through. If you prefer your cakes to be less sweet or light, you can consider the following options: - Have your cake covered with dark or milk chocolate ganache (which has less sugar because it is made with chocolate & cream); or - Choose a flavour that is made with a lighter sponge cake, instead of a classic butter cake or mud cake. - Choose to have fresh fruit in your cake instead of jams, conserves or caramels. If the level of sugar is a major concern, we can discuss various options or custom flavour combinations - feel free to drop me an email at info@hautecakes.co .
  • Do you make gluten free or vegan cakes?
    Yes, we offer vegan cakes on our menu. Gluten-free options can be provided upon request for an additional fee. Please check the Flavour Menu for the latest flavours. Please note that our products are prepared in an environment that contains milk, wheat, nuts & soy and are therefore not suitable for individuals with very severe allergies, e.g. celiac disease.
  • Can I have different flavours for the different tiers of my cake?
    Yes, you can. There is a labour surcharge of $50 for each additional flavoured tier (i.e. if you have a 2-tier cake & you wish to have 2 different flavours for each tier, the labour surcharge is $50).
  • How do I place or confirm an order?
    Custom Cakes: 100% payment is required to secure the order, and is due upon receipt of the invoice by the client. Wedding Cakes: In order to secure the order, the client is required to pay a 50-75% deposit. A contract and invoice will also be sent to you to confirm the services. The remaining 25-50% will be due on the delivery date.
  • What are your payment terms?
    For orders below $1,000, full payment is due upon receipt of the invoice. For orders above $1,000, 75% payment is due upon receipt of the invoice & the remainder is due upon delivery. Please note that payment is required to confirm all orders.
  • Why do cakes with more / multiple tiers cost so much more?
    Cakes with multiple tiers are more complicated to execute, as they need to be stacked and handled in a specific manner to ensure that the structure of the final tiered cakes are stable and can last for the duration of the event. Delivery and setup considerations for multiple tier cakes are also more complex. Therefore the labour, costs and lead time required for multiple tier cakes are much higher than for single tier cakes.
  • Can I cancel my cake order after it has been confirmed and I have paid my deposit?
    Please note that all confirmed & paid sales are final. Changes or cancellations for confirmed & paid orders will not be accepted with less than 72 hrs notice (for single-tier cakes). For multiple tier cakes, I will need a minimum of 1 month notice if you wish to cancel your order. A 30% cancellation fee will be applied for any cancellations of confirmed & paid orders. The remaining amount will be retained as store credit. Full or partial refunds are not provided.
  • I have booked a workshop but I can't make it on that date now. Can I still cancel my class?
    All confirmed & paid workshop bookings are non-refundable & non-exchangeable. If you are unable to make it for the class on the scheduled day & time, I will try my best to secure a slot for you in future workshops. Please email me or call me at +65-83228358 if you need to reschedule your class, and I will do my best to assist you.
  • Do you charge for cake delivery?
    Our cake delivery fees & options are as follows: 1. Self Collection (Complimentary) - For single tier cakes only Collection is from Mount Sinai Rise, Singapore 276954. Exact address will be provided when your order is confirmed. Collection is between 11am - 6pm (Mondays - Saturdays), 11am - 2pm (Sundays). 2. Flexible Delivery $25 flat fee islandwide. Time slots for flexible delivery: 9am-12pm or 2pm-7pm (Tuesdays to Saturdays) or 9am-4pm (Sundays) 3. Custom Delivery If you would like to have your cake delivered at a specific time (within a 1-hour timeframe), delivery is at a $35 flat fee islandwide. For orders above $1,500, delivery is complimentary. Please note that once delivery has been made, customers are responsible for their cake and we are no longer liable for the cake delivery.
  • Where are you based?
    I am based on Mount Sinai, which is near Dover / Holland Village.
  • Can I collect my cake?
    Yes, you can collect your cake if it is a single tier cake. The collection address & details will be provided when your order is confirmed & payment has been received. Please note that once delivery has been made, customers are responsible for their cake and Haute Cakes is no longer liable for the cake delivery.
  • Do you provide or rent cake stands?
    We can provide you with a selection of our cake stands for a rental fee of $25, for wedding cakes or larger celebration cakes. A security deposit of $200 for the cake stand is required, and will be refunded to you when the cake stand is returned to us in its original condition.
  • What is the best environment for my cake during my event? Do I need to place my cake in an air-conditioned room?
    In the hot & humid weather of Singapore, the best environment for your buttercream or fondant cake to be displayed during your event is definitely an airconditioned room. Buttercream cakes are best consumed within 1-1.5 hours after they have been taken out of the refridgerator & placed in an airconditioned environment. Fondant cakes can last in an airconditioned room for slightly longer, around 1.5-2 hours in an airconditioned environment. Fondant cakes that are placed in a very humid environment for too long will start to 'sweat' due to the condensation forming on the surface of the fondant.
  • Can my cake be placed in an outdoor setting?
    Whether your cake can withstand being outdoors in the hot & humid weather in Singapore, depends on several factors: (i) The time of your event - The temperature in the evening / night is much lower than the daytime, so your cake may be able to last outdoors in the evening for a longer time. For buttercream cakes, I do not recommend having your cake outdoors in the evening / night for longer than 30 minutes - 1 hour maximum before you consume the cake. Buttercream cakes should not be left outdoors during the daytime in Singapore. Fondant cakes can generally last longer, however I do not recommend leaving fondant cakes out in the open for longer than 30 minutes (in the daytime) and 1.5 hours (in the night time), provided that your cakes are in a sheltered place. (ii) The setup details of your event - Cakes are obviously very delicate, so if you wish to place your cake outdoors, it should always be set up in a location that is covered / sheltered from the elements (e.g. sun, wind, etc.). (iii) The design, structure & color scheme of your cake - Fondant cakes will hold up better in outdoor locations. Lighter color schemes will also be a safer options if you wish to have your cake placed outdoors. If your event will be held mostly outdoors and you want your cake to be placed outdoors for a much longer time, you can always choose to have the majority of your decorated cake comprise of faux tiers, and just 1 real tier for cake cutting. Your guests will be served from sheet cakes by provided by Haute Cakes in your selected flavour, which will be served by your caterers or serving staff. Please feel free to email me to address your needs or concerns, & we can work together to ensure that all your requirements are met.
  • How long can I keep my cake out at room temperature before consuming?
    Our cakes are either decorated with fondant, ganache or Swiss meringue buttercream. 1. Fondant Covered Cakes: Your cake will be delivered to you directly chilled from the fridge. Fondant cakes are best kept in an air-conditioned room. If your venue is not air-conditioned, it is best to leave it out for 1 hour at the most. Please note that if you leave out the cake for longer, the fondant may start to 'sweat' due to the condensation that is forming on the cake due to Singapore's humid weather. 2. Buttercream or Ganache Covered Cakes: Your cake will be delivered to you directly chilled from the fridge, so it should be left to soften at room temperature for at least 1 hour (without air conditioning) or 2-3 hours (in a cold air-conditioned room). Our cakes are frosted with Italian meringue buttercream or ganache, which contains butter or chocolate that hardens in the fridge, therefore it needs about anywhere from 30 minutes to 3 hours to soften to room temperature before you consume it. It is the customers' responsibility to ensure that the venue has proper storage conditions for the cake. If you need information on the cake box size, or any other details to ensure proper storage, please do not hesitate to email me or call me at +65-83228358 for assistance. We would not be held responsible if the venue does not have proper conditions to store the cake.
  • My cake has sugar decorations (e.g. fondant, gum paste) on it and I need to keep the cake in a fridge some time before my event. How should I store my cake?"
    If your cake contains fondant pieces or sugar decorations, you should remove them from your cake & pack them in a covered box with some bubble wrap or tissue paper. Do not put your sugar decorations in the fridge uncovered, because the condensation that forms on the decorations will cause them to melt. Alternatively you can store the entire cake box (which has been sealed to prevent outside air from touching the cake & decorations) in the fridge. Ideally it is recommended that you have your cake delivered 1-2 hours before cake cutting time, and that your venue has air-conditioning if possible. If you are unsure about what to do, please email me with your concerns, or call me at +65-83228358. It is the customer's responsibility to clarify this with Haute Cakes as all our cake designs are customised & each customer has different requirements and venues.
  • How long can sugar flowers last? Can I still keep them after I have eaten my cake?
    Sugar flowers can keep for months (even years), if they are kept properly. You can definitely keep them & continue to enjoy their beauty, long after you have finished your cake. Follow the care steps here to keep your sugar flowers beautiful.
  • What do I have to do to keep my sugar flowers for a long time?
    Follow the simple steps here to maintain your sugar flowers for months or years to come.
  • Can I buy sugar flowers from Haute Cakes, without the cake?"
    Most definitely. I would be thrilled to make you a sugar flower bouquet for your special occasion or gift. Please drop me an email for more information.
  • Do you provide a packing service for sugar flowers?
    Yes, we can definitely pack your sugar flowers for you in any way you desire. Please email me if you'd like to find out more.
  • I have booked a workshop but I am unable to make it on that date now. Can I still change my date?
    Yes, you can change the date of your workshop. Please inform me at least 3 business days before the date of your registered workshop, and I will try my best to secure a slot for you in future workshops. Please email me or call me at +65-83228358 if you need to reschedule your class, and I will do my best to assist you. All confirmed & paid workshop bookings are non-refundable & non-exchangeable.
  • Do I need to prepare or bring anything for the workshop?
    All tools & materials will be provided for your use during the workshop. If possible, wear light coloured clothing to prevent lint from getting onto your gum paste when working with sugar flowers. Aprons will be provided during the class.
  • How big is the size of your class for the workshops?
    The maximum size of each workshop is 5 students, as the workshops are held in my home baking studio. Therefore you will be assured of getting the guidance & attention that you need. If you wish to have even more personalised assistance, you are welcome to sign up for a Private Masterclass with me. Please email me for more details & information.
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